Terms & Conditions

Introduction and General Provisions

Welcome to Hermes Casino. These Terms and Conditions constitute a legally binding agreement between you (the "Player") and Hermes Casino ("we," "us," "our"). By registering an account and accessing our services at hermes-casino-uk.com, you agree to be bound by these terms, our Privacy Policy, our Responsible Gambling Policy, and the rules applicable to individual games.

Hermes Casino is operated under the regulatory framework of the United Kingdom. We are committed to providing a fair, transparent, and secure gambling environment in accordance with the Gambling Act 2005 and the licensing requirements set forth by the United Kingdom Gambling Commission (UKGC).

If you do not agree with any part of these terms, you must not use our website or services. We reserve the right to amend these terms at any time. Significant changes will be communicated to you via your registered email address or through a prominent notification on our website. Continued use of our services following any updates constitutes your acceptance of the revised terms.

Eligibility and Account Registration

To register for an account and participate in our games, you must meet the following eligibility criteria:

  • Age Restriction: You must be at least 18 years of age. Underage gambling is a criminal offence in the United Kingdom. We employ rigorous age verification checks (Know Your Customer - KYC) and may suspend your account until satisfactory proof of age is provided.
  • Jurisdiction: You must be a resident of the United Kingdom. Access from other jurisdictions is strictly prohibited.
  • Capacity: You must have the legal capacity to enter into a binding contract.
  • Single Account Rule: You are permitted to hold only one account at Hermes Casino. The creation of duplicate accounts is strictly prohibited. If we discover multiple accounts, we reserve the right to consolidate or terminate such accounts and void any associated bonuses or winnings.

You are responsible for keeping your login credentials confidential. Any activity conducted through your account will be attributed to you.

Account Verification and Anti-Money Laundering (AML)

In compliance with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 and UKGC requirements, we are obligated to verify the identity, age, and source of funds for our players.

  • Identity Verification: You agree to provide accurate, truthful, and complete information during registration. We may request documentation, such as a passport, driver’s license, or utility bill, to verify your identity and address.
  • Source of Funds (SoF) / Source of Wealth (SoW): We may request documentation to verify your source of funds or wealth to ensure that the money used for gambling is legitimate. This is a mandatory regulatory requirement. Failure to provide requested information may result in the suspension or permanent closure of your account.
  • Fraud Prevention: Any attempt to manipulate our systems, engage in collusion, or use prohibited software will lead to immediate account termination and, where necessary, reporting to the relevant authorities, including the National Crime Agency.

Deposits and Withdrawals

  • Accepted Methods: We accept payments through various methods authorized for the UK market, including major debit cards and electronic payment systems. We do not accept payments from third-party accounts; all deposits must originate from an account held in your name.
  • Currency: All transactions on this site are processed in British Pounds Sterling (GBP).
  • Withdrawals: Withdrawals will be processed to the same method used for the original deposit, where technically feasible. We perform security checks on all withdrawal requests. Processing times may vary depending on the chosen method and the status of your account verification.
  • Fair Play: We reserve the right to withhold any withdrawal if we suspect irregular play, bonus abuse, or breaches of these terms.

Bonuses and Promotions

Bonuses and promotional offers are designed to enhance your gaming experience. By accepting a bonus, you agree to the following:

  • Wagering Requirements: Most bonuses are subject to wagering requirements. These specify the number of times you must play through the bonus amount before it (and any winnings derived from it) can be converted into withdrawable cash.
  • Bonus Abuse: The use of "minimal risk betting" (e.g, betting on both red and black in roulette) to meet wagering requirements is strictly prohibited. We reserve the right to void any bonuses and winnings derived from abusive or irregular play.
  • Promotional Terms: Each promotion may have specific terms, such as expiry dates, game eligibility, and maximum bet limits. These specific terms take precedence over these general terms should there be a conflict.

Responsible Gambling

Hermes Casino is committed to the highest standards of social responsibility. Gambling should be a form of entertainment, not a means of generating income.

  • Tools for Control: We provide several tools to help you manage your gambling, including: Deposit Limits: You can set daily, weekly, or monthly limits on your deposits. Reality Checks: Periodic notifications to help you track the time spent gaming. Time-Outs: The ability to take a short break (from 24 hours up to six weeks) from our platform. Self-Exclusion: If you feel you are losing control, you can choose to self-exclude for a period ranging from six months to five years. We recommend registering with national self-exclusion services to ensure you are excluded from all operators across the UK.
  • Support: If you are concerned about your gambling habits, please visit our Responsible Gambling page for links to support organizations, such as GamCare or BeGambleAware. You may also contact our support team at [email protected] for assistance.

Intellectual Property

All content on the Hermes Casino website, including software, graphics, logos, and game design, is the property of Hermes Casino or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the website for personal, non-commercial purposes only. Any unauthorized use of our intellectual property is strictly prohibited.

Limitation of Liability

To the maximum extent permitted by law, Hermes Casino shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our services. We do not guarantee that our website will be error-free or that access will be uninterrupted. We are not liable for any losses caused by technical failures or errors beyond our reasonable control.

Dispute Resolution

We aim to resolve all player concerns quickly and fairly. If you have a complaint, please contact our support team at [email protected].

  • Internal Resolution: We will investigate your complaint and provide a response within our specified complaint handling timeframe.
  • Alternative Dispute Resolution (ADR): If you remain dissatisfied with our final decision, you have the right to refer your dispute to an independent ADR provider, as mandated by the UKGC. The details of our approved ADR provider will be provided upon request should the internal resolution process be exhausted.
  • Governing Law: These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions, concerns, or require further clarification regarding these Terms and Conditions, please contact us:

  • Email: [email protected].
  • Live Chat: Available via the Help section on our website.
  • Postal Address: Please refer to the 'Contact Us' page on our website for our registered office address.

By ticking the "I agree to the Terms and Conditions" box during registration, you confirm that you have read, understood, and accepted all provisions outlined above.