Privacy Policy

Last updated: June 16, 2026.

Introduction and Commitment to Privacy

At Hermes Casino, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, process, and disclose your data in connection with your use of our website and services.

Operating within the United Kingdom, we adhere strictly to the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). As a service provider, we understand the importance of transparency and security, particularly within the online gaming industry. We aim to ensure that your experience with us is safe, secure, and compliant with all regulatory standards set forth by the UK Gambling Commission (UKGC).

Information We Collect

To provide you with a high-quality gaming experience and to fulfill our legal obligations, we collect several types of data:

Personal Identification Information

  • Registration Data: Full name, date of birth, residential address, and nationality.
  • Contact Details: Email address ([email protected]) and telephone number.
  • Verification Data: Copies of government-issued identification (e.g, passport, driving license), utility bills, and bank statements required for Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance.

Technical and Usage Data

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Details of your visits to our site, including traffic data, location data, weblogs, and the resources you access.
  • Cookies: Information collected through cookies and similar tracking technologies to enhance site functionality and remember your preferences.

Financial and Transactional Data

  • Payment Information: Records of deposits, withdrawals, and gaming history. Please note that while we facilitate transactions using secure local UK payment methods (e.g, Visa, Mastercard, PayPal), we do not store full credit card numbers or sensitive banking credentials on our servers.

Legal Basis for Processing

We process your personal data based on the following legal grounds under the UK GDPR:

  • Contractual Necessity: To provide the gaming services you requested and manage your account.
  • Legal Obligation: To comply with UKGC requirements, AML legislation, and tax laws.
  • Legitimate Interests: To improve our services, ensure site security, and prevent fraud.
  • Consent: Where you have explicitly opted into marketing communications or other non-essential data processing.

How We Use Your Information

We use the collected information for the following specific purposes:

  • Account Management: Creating, maintaining, and securing your account.
  • Identity Verification: Verifying your age and identity to prevent underage gambling and fraud.
  • Financial Processing: Managing deposits and ensuring the efficient processing of withdrawals.
  • Customer Support: Providing assistance and resolving technical or account-related queries.
  • Regulatory Reporting: Fulfilling reporting requirements to the UK Gambling Commission and other relevant authorities.
  • Service Improvement: Analyzing trends to enhance the platform’s performance and user experience.
  • Personalization: Tailoring offers and content to your preferences, provided you have consented to receive such marketing materials.

Security Measures

We implement robust technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption: Use of SSL (Secure Socket Layer) technology for all data transmitted between your browser and our servers.
  • Access Controls: Strict internal policies limiting employee access to personal data to those who strictly require it for their duties.
  • Regular Audits: Periodic security assessments to identify and address vulnerabilities in our infrastructure.

Sharing and Disclosure

We do not sell your personal data. We only share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who provide services such as payment processing, customer support, or hosting, under strict data processing agreements.
  • Legal Requirements: When required by law, such as to comply with a court order or regulatory demand from the UKGC or law enforcement agencies.
  • Fraud Prevention: With industry-standard databases to prevent fraud and ensure compliance with AML regulations.

Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. In accordance with UK regulatory obligations, we are generally required to keep account and transactional data for a minimum of five to seven years following the closure of an account to satisfy AML and tax audit requirements.

Your Data Protection Rights

Under the UK GDPR, you have several rights regarding your personal information, including:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete data.
  • Right to Erasure: You can request that we delete your data, subject to our overriding legal retention obligations.
  • Right to Restrict Processing: You can request that we limit the way we process your data.
  • Right to Object: You can object to our processing of your data for direct marketing or based on our legitimate interests.

To exercise any of these rights, please contact our Data Protection Officer at [email protected].

Responsible Gambling and Player Protection

We are committed to promoting responsible gambling. As part of this commitment, we may process data to monitor for signs of problem gambling. If we identify such patterns, we may contact you to provide assistance or restrict your account access.

We strongly encourage players who need support to utilize resources provided by UK-based organizations such as GamCare, BeGambleAware, and GamStop. We provide tools within your account settings, including deposit limits, loss limits, and self-exclusion options, to help you stay in control.

Cookies Policy

Our website uses cookies to distinguish you from other users and to track your activity. Cookies help us provide you with a personalized experience and improve the site. You can control your cookie settings through your browser. However, please be aware that disabling certain cookies may impact your ability to use the full functionality of our gaming platform.

International Transfers

We process and store your data primarily within the United Kingdom and the European Economic Area (EEA). If, in limited circumstances, data must be transferred to a jurisdiction outside the UK/EEA, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to maintain the same level of protection required by the UK GDPR.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our operational practices. Any significant changes will be notified to you via email or through a prominent notice on our website. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contacting Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your data, please contact our team:

Email: [email protected].

If you are not satisfied with our response or believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK's independent authority set up to uphold information rights.