Responsible Gambling

At Hermes Casino, we believe that entertainment should be a source of joy, excitement, and relaxation. We want your experience on our platform to be positive, fair, and, above all, safe. We understand that for most of our players, gaming is a fun pastime. However, we also recognize that for a small number of individuals, gambling can stop being fun and start to become a problem.

Our commitment to you goes beyond providing high-quality games. We are dedicated to promoting a responsible gaming environment and providing you with the tools, information, and support necessary to maintain control over your gambling habits. We believe that informed players are empowered players.

Our Philosophy: Your Wellbeing Comes First

The safety and wellbeing of our customers are at the heart of everything we do. We operate in accordance with the strict regulations set forth by the United Kingdom Gambling Commission (UKGC), which serves to protect players, prevent gambling from being a source of crime, and ensure that gambling is conducted in a fair and open way.

We strive to create a transparent environment where you can make informed decisions. We encourage you to view gambling as a form of entertainment rather than a way to make money. It is crucial to never gamble with money you cannot afford to lose, never chase your losses, and never gamble when you are feeling emotional, stressed, or under the influence of substances.

How to Stay in Control

Maintaining a healthy relationship with gambling requires awareness and discipline. We offer several features directly within your account settings to help you manage your activity:

Deposit Limits

Setting a deposit limit is one of the most effective ways to manage your spending. You can set daily, weekly, or monthly limits on the amount of money you deposit into your account. Once a limit is reached, you will be unable to make further deposits until the time period expires. You can lower these limits at any time, and changes will take effect immediately. If you wish to increase your limits, there is a mandatory 24-hour cooling-off period before the increase is applied, giving you time to reflect on your decision.

Session Time Limits

It is easy to lose track of time when you are enjoying yourself. Our session time limits allow you to specify how long you want to spend playing in a single sitting. When your time limit is reached, you will be notified, and you may be automatically logged out of your account to ensure you take a break.

Reality Checks

To help you remain aware of the time spent on our site, we provide a reality check feature. This will display a pop-up notification at intervals you choose, showing how long you have been playing and your total net wins or losses for that session. This can help you maintain perspective and decide whether it is time to stop.

Account History

You have full access to your transaction and gaming history at any time. Reviewing your deposit history, withdrawals, and game history can provide valuable insights into your playing patterns and ensure that you are staying within your personal budget.

Taking a Break

Sometimes, the best decision is to step away from the action. We offer two levels of temporary breaks to help you reset your habits.

Cooling-Off Period

If you feel you need a short break, you can request a cooling-off period. This allows you to restrict access to your account for a period ranging from 24 hours up to six weeks. During this time, you will not be able to log in or play any games, and we will do our best to ensure you do not receive any marketing communications from us.

Self-Exclusion

If you feel that your gambling is becoming unmanageable and you need a more significant break, we strongly encourage you to use our self-exclusion tool. Self-exclusion allows you to block access to your account for a period of six months, one year, two years, or up to five years.

When you activate self-exclusion:

  • Your account will be closed for the chosen duration.
  • We will take all reasonable steps to prevent you from opening a new account.
  • We will ensure that you are removed from our marketing databases.
  • You will be unable to deposit or play games.

We recommend that anyone considering self-exclusion with Hermes Casino also considers self-excluding from any other gambling sites they may hold accounts with. You may also wish to install software that blocks access to gambling websites on your personal devices.

Recognizing the Signs of Problem Gambling problems can affect anyone, regardless of their background or personal circumstances. It is important to be honest with yourself about your behavior. Ask yourself the following questions:

  • Do you spend more money or time gambling than you originally intended?
  • Do you gamble to escape problems or negative feelings?
  • Have you borrowed money or sold personal items to fund your gambling?
  • Has your gambling led to arguments with family or friends?
  • Do you feel guilty or anxious after a gambling session?
  • Do you feel the need to gamble more money to regain your losses?
  • Has your performance at work or your home life suffered because of your gambling?
  • Do you lie to others about the amount of time or money you spend on gambling?

If you answered "yes" to any of these questions, please know that you are not alone and that help is available.

Where to Find Help and Support

If you or someone you know is struggling with gambling, there are many professional organizations in the United Kingdom dedicated to providing support, guidance, and treatment. We encourage you to reach out to them:

GamCare is the leading provider of information, advice, and support for anyone affected by gambling problems in the UK. They offer a free, confidential helpline and a live chat service available 24/7.

  • Helpline: 0808 8020 133.
  • Website: Available via online.

BeGambleAware provides free, confidential help and support for anyone who is worried about their gambling or that of someone else. Their website is full of resources, tools, and a self-assessment test to help you understand your situation better.

  • Helpline: 0808 8020 133.
  • Website: Available via online.

Gamblers Anonymous (GA)

Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling addiction. They host support groups across the UK.

National Gambling Support Network

This network provides access to a range of free, high-quality services across the UK for people experiencing gambling-related harm, including counseling and specialized treatment programs.

Protecting Minors

At Hermes Casino, we are strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 to gamble on our platform. We utilize robust age-verification checks upon registration and throughout the customer lifecycle. If we discover that a minor is using our site, we will take immediate action to freeze the account and void all winnings.

We also urge parents and guardians to take an active role in monitoring their children's online activity. If you share your computer or mobile device with a minor, please ensure you use parental control software to restrict access to gambling websites.

Keeping Your Finances Secure

We take the security of your funds and data seriously. As part of our commitment to responsible gambling, we encourage you to be mindful of your payment methods. Using credit cards to gamble can lead to debt that is difficult to manage. In line with UK regulations, we do not accept credit card payments for gambling. We recommend using debit cards or other approved payment methods, and we advise against using money intended for rent, bills, or essential expenses for your gaming activities.

Our Commitment to You

We want your time at Hermes Casino to be enjoyable and safe. We will continue to invest in our responsible gambling tools, train our staff to recognize signs of harm, and work closely with our regulators to ensure we are upholding the highest standards of player protection.

If you ever feel overwhelmed or if you have any questions regarding the tools available to you, please do not hesitate to contact our dedicated customer support team. They are trained to provide assistance and can guide you through the process of setting limits or implementing a period of self-exclusion. Your wellbeing is our priority, and we are here to support you whenever you need it.